Returns and Refunds Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Only products that have manufacturing related defects or having received items that are different from your order are eligible for returns. No returns and refunds applicable for change of mind.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and items involving personal hygiene (such as straws and horns). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
SHIPPING FEES REFUND
Under certain circumstances, you may be eligible for shipment fees refund. These include:
a) You received a defective product
b) You received a wrong order
c) Your item was damaged in transit
Please send us a photo of your damaged / defective / wrong order immediately or at the latest within 3 working days for us to assess your situation. Your refund will be subject to our final approval. You may contact us at firstname.lastname@example.org for any queries.